some of our users who use IE6 might face some problems such as distorted display or certain features not functioning as expected. Please report your issue here (you will help us a lot if you could add a screenshot of the error) We will try to fix it as soon as we can. But if possible, we suggest you use a later version of IE or other browser such as Mozilla Firefox. Recently, several major websites including Google have made the announcement to stop support for IE6 due to security reasons and other limitations. 

PatSnap is compatible with IE 7 or higher, Mozilla Firefox, Apple Safari and Google Chrome.

Definitely. PatSnap takes the security of your accounts and of our software very seriously. We use the best tools and engineering practices available to build our software, and we have smart people making sure that PatSnap remains secure. Your information are backed-up, stored securely, and password-protected.

Absolutely. Nobody will be able to know your searches, browsing history or any action you perform on PatSnap. No one will see your saved patent files unless you explicitly share certain files or folders with them.