Key Responsibilities:

The Sales Operations Manager will be responsible for providing visibility and analysis of key information across the entire customer lifecycle. This role is a critical link between sales execution and delivering world class value to PatSnap’s beloved customers.


  • Streamline business processes by automating these workflows and recommending best practices within Salesforce and other sales enablement tools.
  • Scale our sales training and on boarding knowledge centre – to ensure uniform world class sales ramp up
  • Work closely with customer success to ensure clinical hand over, account activation and implemetation
  • Support reporting and analytics: sales pipeline & forecasting, Salesforce effectiveness metrics; bookings data, key performance metrics, dashboards, sales org. chart/headcount reports etc.
  • Provide analysis and actionable metrics on ongoing basis to sales teams and management.
  • Thought leader DNA – SaaS metrics, sales enablement and sales innovation
  • Configure and build out validation rules within Salesforce.
  • Generate ad-hoc reporting and analysis as required.
  • Work closely with marketing to create, implement, and track successful marketing campaigns that maximize sales effectiveness.
  • Territory planning and performing strategic customer and market analysis
  • Recommending growth opportunities to sales leadership team

Desired Skills and Experience:

  • Bachelor’s degree preferred.
  • 2+ years of experience in sales operations in a pure SaaS environment is a must
  • Strong knowledge of Excel.
  • High degree of comfort with data and data analytics.
  • A high degree of flexibility, be extremely organised and detail oriented.
  • Ability to multi-task, prioritize a variety of tasks and meet deadlines.
  • Attention to detail and clinical follow-through is essential.
  • Experience with administering and customizing Salesforce is required
  • Entrepreneurial self-starter DNA – relentless passion for helping scale a world class SaaS revenue machine.
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