Key Responsibilities:

  • Grow and expand an existing base of strategic high growth accounts
  • Ensure customers achieve their adoption and success targets
  • Mapping to network and manage relationships across different business functions within a complex global organisation
  • Create, monitor and execute a custom success plan for each customer to drive usage and value
  • Work with the Customer Success team to deliver successful on-boarding and adoption through the lifespan with PatSnap from launch
  • Create Value Reports for stakeholders demonstrating ROI
  • Conduct health checks and collaborate with the Customer Success team to achieve world beating retention rates.
  • Ensure customers are vocal advocates of the PatSnap brand who renew our relationships year after year
  • Rapidly learning of IP, R&D and Innovation Strategy

Desired Skills and Experience:

  • Natural born self-starter that thrives in a fast-paced, high intensity start-up environment
  • Proven experience in B2B business intelligence/SaaS
  • Awesome track record of maintaining high retention rates
  • Meeting/exceeding activity, pipeline, and revenue targets
  • Extensive track record in crushing customer satisfaction goals as measured by renewal, usage and account expansion
  • Experienced in a solution approach and adept at creating value for customers
  • You understand the SaaS business model and have proven track record of implementing successful CS initiatives
  • Proven experience using Salesforce
  • Strong problem-solving skills and familiarity with business intelligence technology
  • Ability to thrive in a fast-paced and changing environment
  • High level of motivation, ability to quickly learn/explore our clients business, and work closely with all levels of the PatSnap team globally
  • A natural leader with a very high level of emotional intelligence
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