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Cookie policy

This cookie statement was last updated on May 4, 2022

1. Introduction

Our website, https://www.patsnap.com (hereinafter: “the website”) and Services offered by Patsnap (“Service”, “Services”, or “Patsnap Services”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “All cookies”, you consent to us using all cookies and plug-ins as described in the pop-up and this cookie statement. Although you do have the right to opt-out and to object against the further use of non-functional cookies. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

6. Cookies

We may from time to time use the following cookies:

6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

6.2 Analytical cookies

We use analytical cookies to optimize the website experience for our users. With these analytical cookies we get insights in the usage of our website. We ask your permission to place analytical cookies.

6.3 Advertising cookies

We do not use any advertising cookies on this website.

6.4 Social media buttons

On our website we have included buttons for Facebook and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook and Instagram. These buttons work using pieces of code coming from Facebook and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook and Instagram are located in the United States.

7. Placed cookies

You can find below more information about some of the cookies Patsnap uses in the website and Service:

Pendo

We use Pendo Google Analytics for website statistics. Read more

Name Retention Function
Statistics (anonymous)
_ga 2 years Store a unique user ID
_gid 1 day Count and track pageviews

Sharing
For more information, please read the Privacy Policy - Pendo.io

Facebook

We use Facebook for display of recent social posts and/or social share buttons. Read more

Name Retention Function
Marketing/Tracking
_fbp 3 months Track visits across websites
actppresence 1 year Manage ad display frequency
fbm_ 1 year Store account details
_fbc 2 years Stores last visit
fbm_* 1 year Store account details
xs 3 months Store a unique session ID
fr 3 months Ad delivery
datr 2 years Provide fraud prevention
sb 2 years Store browser details
*_fbm_ 1 year Store account details
Functional
wd 1 week Determine screen resolution
act 90 days Keep users logged in
c_user 90 days Store a unique user ID
csm 90 days Provide fraud prevention
presence session Track if the browser tab is active

Sharing
For more information, please read the Facebook Privacy Policy

HubSpot

We use HubSpot for marketing automation (automated email marketing). Read more

Name Retention Function
Purpose pending investigation
hubspotutk
__hstc
__hssc 30 minutes

Sharing
For more information, please read the HubSpot Privacy Policy.

Zopim

We use Zopim for chat support. Read more

Name Retention Function
Purpose pending investigation
__zlcmid

Sharing
For more information, please read the Zopim Privacy Policy.

Atlassian Jira Servicedesk

We use Atlassian Jira Servicedesk for customer support management. Read more

Name Retention Function
Purpose pending investigation
ajs_anonymous_id
ajs_user_id
ajs_group_id

SharingThis data is not shared with third parties.

Complianz

We use Complianz for cookie consent management. Read more

Name Retention Function
Functional
cmplz_choice 365 days Store if a message has been dismissed
complianz_policy_id 365 days Register accepted cookie policy ID
cmplz_id 365 days Store anonymized statistics

Sharing
For more information, please read the Complianz Privacy Policy.

FullStory

We use FullStory for website statistics. Read more

Name Retention Function
Purpose pending investigation
fs_uid

Sharing
For more information, please read the FullStory Privacy Policy.

CloudFlare

We use CloudFlare for content distribution network (CDN) services. Read more

Name Retention Function
Functional
__cfduid 1 year Identify trusted web traffic

Sharing
or more information, please read the CloudFlare Privacy Policy.

Help Scout

We use Help Scout for chat support. Read more

Name Retention Function
Purpose pending investigation
persist:hs-beacon-message-* persistent

Sharing
For more information, please read the Help Scout Privacy Policy.

Google Fonts

We use Google Fonts for display of webfonts. Read more

Name Retention Function
Marketing/Tracking
Google Fonts API none Request user IP address

SharingFor more information, please read the Google Fonts Privacy Policy.

Vimeo

We use Vimeo for video display. link-external address=”https://cookiedatabase.org/service/vimeo” linktext=”Read more[“]

Name Retention Function
Statistics
__utmt_player 10 minutes Track audience reach
vuid 2 years Store the user’s usage history

Sharing
For more information, please read the Vimeo Privacy Policy.

YouTube

We use YouTube for video display. Read more

Name Retention Function
Marketing/Tracking
GPS session Store location data
Functional
VISITOR_INFO1_LIVE 6 months Estimate bandwidth
Statistics
YSC session Store a unique user ID
PREF 1 year Track visits across websites

Sharing
For more information, please read the YouTube Privacy Policy.

SoundCloud

We use SoundCloud for audio streaming. Read more

Name Retention Function
Functional
sc_anonymous_id 10 years Provide functions across pages
sclocale 1 year Store language settings

Sharing
For more information, please read the SoundCloud Privacy Policy.

Miscellaneous

Name Retention Function
Purpose pending investigation
amplitude_id_*
em_cdn_uid
__hssrc session
lang

Sharing
This data is not shared with third parties.

8. Your rights with respect to personal data under GDPR and or applicable Data Privacy regulations

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

10. “Do not track”

Some newer Internet browsers have incorporated Do Not Track features, and when turned on, they send a signal to the websites you visit, telling the website that you do not want to be tracked while browsing. Websites differ in how they respond to these Do Not Track signals, as there is not yet a common understanding of how to interpret the Do Not Track signal. Because of this lack of clarity, our website does not respond to the browser Do Not Track signal. Thus, most cookies will continue to be stored until you choose to delete them.

11. Contact details

For questions and/or comments about our cookie policy and this statement,
please contact us by using the following contact details:
PatSnap (UK) Limited
Website: https://www.patsnap.com
Email: [email protected]
Phone number: +44 (0)203 880 6999
This cookie policy was synchronized with cookiedatabase.org on February 7, 2020
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